on any of our websites, including www.bigboxlittleboxpackaging.com (our “site”) to you through our online sales
These Terms will apply to any contract between us for the sale of Products to you (“Contract”) to the exclusion of
any other terms that you may seek to impose or incorporate, or which are implied by trade, custom, practice or
course of dealing.
Please read these Terms carefully and make sure that you understand them, before ordering any Products from
our site. Please note that before placing an order you will be asked to agree to these Terms.
Please make sure you have read and understood our trading terms before placing an order with us. If you do not
read or follow our terms ‘’Big box little box packaging’’ will not be liable for any returns or refunds. You should
print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please
check these Terms to ensure you understand the terms which will apply at that time. These Terms were most
recently updated in February 2018.
These Terms, and any Contract between us, are only in the English language.
1 Information about us
1.1 We are Big Box Little Box Packaging Ltd, our location is Unit 3 Usworth road, Hartlepool TS25 1PD. Our
company number is 14686447
1.2 To contact us, please see our Contact Us page.
2 Placing an order and how the contract is formed between you and us
2.1 You can purchase our Products by proceeding through our secure checkout pages.
2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take
the time to read and check your order at each stage of the order process.
2.3 Your order constitutes an offer by you to purchase the Products in accordance with these Terms. You are
responsible for ensuring that the terms of the order and any applicable measurements or specifications you
provide are complete, accurate and adequately communicated to us.
2.4 After you place an order, you will receive an email from us (“Confirmation Email”). acknowledging that we
have received your order. The Contract between us will only be formed when we send you this Confirmation
2.5 Please note Clause 9.2 – “the right to cancel an order does not apply in the case of any cut to size, madeto-measure, custom made or customised products or other products excluded under these regulations.” Or after
12hrs of the order placed due to the despatch procedures will have started.
2.6 We will send you an email ( “Despatch E Mail “ ) that confirms that the Products have been despatched
3 OUR PRODUCTS
3.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort
to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately
reflect the colour of the Products. Your Products may vary slightly from those images.
3.2 Although we make every effort to ensure our products are cut to your exact measurements we do have a
Length, width, height size tolerance of +/- 30mm, all of our plastic sheet products do have a thickness tolerance
(varies between products ) and you should consider this before placing your order. If required please contact our
sales line for further information.
3.3 The packaging of the Products may vary from that shown on images on our site.
3.4 If applicable, we will make the Products according to the measurements you provide us.
3.5 To the extent that the Products are to be manufactured in accordance with a specification supplied by you,
you will be responsible for all liabilities, costs, expenses, damages and losses (including any direct, indirect or
consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional
costs and expenses) suffered or incurred by us in connection with any claim made against us including for actual
or alleged infringement of a third party’s intellectual property rights arising out of or in connection with our use of
such specification. This clause 3.5 shall survive termination of the Contract.
3.6 We reserve the right to amend the specification of the Products if required by any applicable statutory or
3.7 All Products shown on our site are subject to availability. We will inform you by email as soon as possible if
the Product you have ordered is not available and we will not process your order if made.
4 USE OF OUR SITE
terms which apply to you.
5 HOW WE USE YOUR PERSONAL INFORMATION
document, as it includes important terms which apply to you.
6 IF YOU ARE A CONSUMER
This clause 6 only applies if you are a consumer.
6.1 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about
your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these
Terms will affect these legal rights.
7 IF YOU ARE A BUSINESS CUSTOMER This clause 7 only applies if you are a business.
7.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use
our site to purchase Products.
Use and Acceptable Use Policy constitutes the entire agreement between you and us and supersedes and
extinguishes all previous agreements, promises, assurances, warranties, representations and understandings
between us, whether written or oral, relating to its subject matter.
7.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation,
assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any
document expressly referred to in them.
7.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or
negligent misstatement based on any statement in this Contract.
8 OUR RIGHT TO VARY THESE TERMS
8.1 We may revise and amend these Terms from time to time in the following circumstances: 8.1.1 changes in
technology or payment methods;
8.1.2 changes in relevant laws and regulatory requirements; and
8.1.3 changes in our system’s capabilities.
9 YOUR CONSUMER RIGHT OF RETURN AND REFUND This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract in law during the period set out below in
clause 9.3. This means that during the relevant period if you change your mind or for any other reason you
you do not want to keep a Product, provided you have not received the product, you can notify us of your
decision to cancel the Contract and receive a refund within the first 12 hrs of purchase. If you have received the
product or product has been dispatched there will be no payment refunded. Advice about your legal right to
cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading
9.2 However, this cancellation right does not apply in the case of any cut to size, made-to-measure, custom
made or customised products or other products excluded under these regulations or after 12hrs of ordering from
Big box little box packaging Ltd.
9.3 Your legal right to cancel a Contract starts from the date of the Confirmation Email within 12 hrs of the time
received to stop dispatch, which is when the Contract between us is formed. If the Products have already been
delivered to you, you have a period of fourteen (14) calendar days in which you may cancel, starting from the day
after the day you receive the Products.
9.4 To cancel a Contract, please contact us in writing to tell us by sending an email
to email@example.com You may wish to keep a copy or note of your cancellation notification for
your own records. If you email us to notify us of your cancellation, then your cancellation is effective from the date
you email us.
9.5 Within 12 hrs You will receive a full refund of the price you paid for any unused Products and any applicable
delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within
30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.4, provided we
have received the returned Products. If you returned the Products to us because they were faulty or misdescribed, please see clause 9.6.
9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will
refund the price of a defective Product in full, and any applicable delivery charges.
9.7 We refund you on the credit card or debit card used by you to pay.
9.8 If the Products were delivered to you.
9.8.1 you must return the Products to us as soon as reasonably practicable and, in any event within 3days(72hrs)
of your cancellation notification, failing this will affect any refunds due.
9.8.2 unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for
the cost of returning the Products to us; (This will include any costs charged to us by the courier if you
refuse to accept delivery and the goods are returned by the courier. The estimated costs that you will be
charged is £15 for each parcel)
9.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the
Products while they are in your possession and provide proof of posting, failing this will affect any refunds due.
9.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Confirmation
9.10 If you are dealing as a consumer, you will always have legal rights in relation to Products that are faulty or
not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice
about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
10.1 Your order will be fulfilled by the estimated delivery date set out in the Confirmation Email, unless there is an
Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside
Our Control, we will contact you with a revised estimated delivery date.
10.1.1 We aim to have items dispatched to you within 48hrs(2 working days) this does not include Saturday or
Sundays or bank holidays and this does not take into account delays with posting or strikes or any unforeseeable
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
10.3 If no one is available at your address to take delivery, we will, where possible, leave the Products in
accordance with your additional delivery instructions provided during the order process. If no additional delivery
instructions are provided by you, we will leave you a note that the Products have been returned to our premises,
in which case, please contact us to rearrange delivery and you will be responsible for any additional delivery
10.4 The Products will be your responsibility from the completion of delivery.
10.5 You own the Products once we have received payment in full, including all applicable delivery charges.
10.6 For standard deliveries i.e. non specific or special delivery requests, we will deliver without undue delay but
no later than 30 days from date of the contract
11 INTERNATIONAL DELIVERY
11.1 We are able to do international deliveries through our International courier services, however delivery
charges may be different to the price quoted on the website, if there is an issue with a delivery charge on an
order you place, we will contact you before we process the order to confirm additional charges or offer a full
refund should you decide not to proceed.
12 PRICE OF PRODUCTS AND DELIVERY CHARGES
12.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to
ensure that the prices of Products are correct at the time when the relevant information was entered onto the
system. However if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what
happens in this event.
12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have
confirmed with a Confirmation Email.
12.3 The price of a Product does not include VAT (where applicable) at the applicable current rate chargeable in
the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of
delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change
in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Our delivery charges are shown in the checkout
12.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts,
some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch
procedures so that:
12.5.1 where the Product’s correct price is less than the price stated on our site, we will charge the lower amount
when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have
reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the
incorrect (lower) price; and
12.5.2 if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as
possible to inform you of this error and we will give you the option of continuing to purchase the Product at the
correct price or cancelling your order. We will not process your order until we have your instructions. If we are
unable to contact you using the contact details you provided during the order process, we will treat the order as
cancelled and notify you in writing.
13 HOW TO PAY
13.1 You can only pay for Products using a debit card, credit card or Klarna. We accept all major credit and debit cards.
13.2 Payment for the Products and all applicable delivery charges is in advance. Unless agreed otherwise, we
will charge your debit card or credit card when we receive your order.
14 MANUFACTURER GUARANTEES
14.1 Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable
terms and conditions, please refer to the manufacturer’s guarantee ( available upon request)
14.2 If you are a consumer, a manufacturer’s guarantee is in addition to your legal rights in relation to Products
that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice
Bureau or Trading Standards office.
15 OUR LIABILITY IF YOU ARE A BUSINESS
This clause 15 only applies if you are a business customer.
15.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any
15.2 Nothing in these Terms limit or exclude our liability for:
15.2.1 death or personal injury caused by our negligence;
15.2.2 fraud or fraudulent misrepresentation;
15.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
15.2.4 defective products under the Consumer Protection Act 1987.
15.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
15.3.1 any loss of profits, sales, business, or revenue; 15.3.2 loss or corruption of data, information or software;
15.3.3 loss of business opportunity;
15.3.4 loss of anticipated savings;
15.3.5 loss of goodwill; or
15.3.6 any indirect or consequential loss.
15.4 Subject to clause 15.2 and clause 15.3 , our total liability to you in respect of all other losses arising under or
in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or
otherwise, shall in no circumstances exceed the price of the Products.
15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in
relation to the Products. Any representation, condition or warranty which might be implied or incorporated into
these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular,
we will not be responsible for ensuring that the Products are suitable for your purposes.
16 OUR LIABILITY IF YOU ARE A CONSUMER This clause 16 only applies if you are a consumer.
16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable
result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is
not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they
were contemplated by you and us at the time we entered into the Contract. You should not engage external third
party contractors or incur third party costs until the Goods are received and checked that they are satisfactory.
16.2 We only supply the Products for domestic and private use. You agree not to use the product for any
commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business,
business interruption, or loss of business opportunity.
16.3 We do not in any way exclude or limit our liability for:
16.3.1 death or personal injury caused by our negligence;
16.3.2 fraud or fraudulent misrepresentation;
16.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
16.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description,
satisfactory quality, fitness for purpose and samples); and
16.3.5 defective products under the Consumer Protection Act 1987.
17 EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our
obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is
defined below in clause 17.2.
17.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without
limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack
or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm,
flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private
telecommunications networks or impossibility
of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
17.3.1 we will contact you as soon as reasonably possible to notify you; and
17.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be
extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our
delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is
18 COMMUNICATIONS BETWEEN US
18.1 When we refer, in these Terms, to “in writing”, this will include email.
18.2 If you are a consumer:
18.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact
us in writing or by sending an email to info@Bigboxlittleboxpackaging.com. You may wish to keep a copy or note
of your cancellation notification for your own records. If you send us your cancellation notice by email, then your
cancellation is effective from the date you sent us the email.
18.2.2 If you wish to contact us in writing for any other reason, you can send this to us by email or by pre-paid
post Big Box Little Box Packaging Ltd, Unit 3,Usworth road, Hartlepool TS25 1PD.. You can alternatively contact
us using our Customer Services telephone line on 03301 220 445
18.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the
address you provide to us in your order.
18.4 If you are a business:
18.4.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the
Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next
working day delivery service, email, or posted on our website.
18.4.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left
at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am
on the second Business Day after posting; if sent by email, one Business Day after transmission; or, if posted on
our website, immediately.
18.4.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was
properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the
specified email address of the addressee.
18.4.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any
19 OTHER IMPORTANT TERMS
19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect
your rights or our obligations under these Terms.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in
19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms,
whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that
any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our
rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and
will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only
do so in writing, and that will not mean that we will automatically waive any later default by you.
19.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract
for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be
governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive
jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern
Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
19.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject
matter or formation (including non-contractual disputes or claims) shall be governed by and construed in
accordance with the law of England and Wales.
19.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive
jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or
formation (including non-contractual disputes or claims).